FAQ
Are your silver products authentic?
Yes. Every item is guaranteed genuine .999 or .9999 fine silver from recognized mints. If any item proves counterfeit, we offer a full refund.
How long does delivery take?
Orders are processed within 1–2 business days and delivered in 6–12 business days within the United States via USPS. Tracking is provided after shipment.
Is shipping really free and insured?
Yes. We offer free insured U.S. shipping on every order.
Are the coins brand new (BU) or circulated?
Most items are Brilliant Uncirculated (BU) or Proof condition, as noted on each product listing. Check the specifications table on the product page for exact condition.
What is your return policy?
Eligible, unopened items in original condition may be returned within 30 days of delivery. See our Return & Refund policy for details.
How do I contact support?
Email odniue@outlook.com or message us on WhatsApp at +852 4622 1498. We typically reply within 24 hours.